![]() ![]() ![]() If they can leverage an emerging technology to achieve one or more of the fundamental objectives referenced above, then it will succeed in becoming an integral component of their technology portfolio. Most IT leaders remain technologists at heart and are easily seduced by the allure of new technologies. The former initiative achieved those transformational capabilities through process automation and the latter succeeded by reducing end user friction. In both of these examples, IT delivered transformational changes in business capabilities. However, experience has shown that the most impactful initiatives produce transformational results along one key dimension.įor example, transforming a two-week loan origination process into a 10-minute mobile phone transaction will be remembered for the revolutionary difference in process automation that was achieved, even if the mobile interface was frictionless and it supplied consumers with new types of information regarding their credit status.Īlternatively, a new mobile consumer application that boosts online sales and retail store traffic will be remembered for its ease of use, even if the ordering process has been streamlined and new types of information regarding product quality and delivery are being supplied by the app as well. How to hit home runs instead of settling for singlesĪny technology-based initiative pursued by an IT organization will likely produce benefits along all three of the dimensions referenced above. Reductions in user friction can improve workforce productivity and also boost sales and customer satisfaction. There are many, many ways in which user interactions with any form of technology can be simplified, streamlined or personalized. ![]() It can offer the services of a chatbot to assist in locating the information a user is seeking. It can reconfigure a customer interface, making it more intuitive and easier to navigate. It can ask a user to validate existing information instead of re-entering the same information a second time. It can reduce the number of steps within a transactional process. IT can reduce the technology friction experienced by employees, suppliers and customers in many different ways. But its real value lies in transforming data into sensible business information and making information accessible to decision-makers, staff members and external stakeholders on an as needed basis. IT can readily implement systems that acquire new forms of data and enrich existing databases. Accurate and consistent data is needed to diagnose current business problems and evaluate the potential value of future business initiatives. ENIAC was developed for the US Army and used to calculate artillery firing tables.ĭata also informs tactical and strategic business decisions. It weighed 50 tons and employed 18,000 vacuum tubes. The first modern computer – known as ENIAC (Electronic Numerical Integrator And Computer) – was developed by two professors at the University of Pennsylvania in 1946. Automate processesįrom the dawn of the information technology revolution computing technology has been used to accelerate the execution of tasks and the delivery of information. Regardless of the technologies being employed, IT is invariably used to achieve three fundamental business objectives. IT capabilities are employed to enhance the efficiency and effectiveness of a company’s internal processes and expand the scope of its overall business operations. Technology changes all the time and will continue to do so in the future, but has IT’s role in commercial enterprises really changed at all? Aren’t all of these different technologies simply different means of achieving the same ends? The fundamental business objectives of IT investments We currently find ourselves in another transition involving a host of new technologies such as machine learning, blockchain ledgers, containerized applications, serverless computing, microservices, IoT, etc. Technology transitions from mainframe computers to client-server architectures to personal PCs and to the Internet, the cloud and the smartphone have been chronicled in depth by many others. During that period of time it’s experienced many digital transformations. ![]()
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